Astound raised $15.5 Million to add AI to the HR help desk. Anyone that’s spent one day or more in any HR function, knows that “interrupt-driven” doesn’t come close to describing the constant pace of employee questions, requests, and transactions that all need to be responded to, tracked, and completed. When employees contact HR with a question or need for some assistance it can be regarding issues that are of utmost importance to the employee, their family, and their piece of mind. Onboarding, paycheck or compensation questions, benefits decisions, major life events, are just a few examples. Employee sentiment can swing in any direction quickly based on that interaction. The larger the employer, the bigger the volume and challenge. Add to that, the centralized service center being back in fashion, and you quickly see the need for a centralized HR help desk.
Astound, a Menlo Park, Calif.-based enterprise software company that uses AI to re-imagine and improve employee service, raised $15.5m in Series B financing.The round, which brought the total amount raised to date to $27m, was led by March Capital Partners, with participation from previous investors Vertex Ventures, Pelion Venture Partners, Moment Ventures, and the Slack Fund.The company intends to use the funds to accelerate innovation and hire talent.